Starbucks Help Center Frequently Asked Questions

All the answers to your questions.

Starbucks e-Fapiao

  • What is e-Fapiao?

    E-Fapiao is a type of fapiao in electronic form, which contains fapiao code, issuance party and amount, etc. The printed e-Fapiao is equivalent to the conventional paper fapiao as supervised by tax bureaus. Moreover, e-Fapiao is easy to be stored, searched and found.

  • How to obtain e-Fapiao?

    There are the following two ways to obtain e-Fapiao. Once generated, e-Fapiao system will automatically send e-Fapiao to the emails you provided.

    1. Scan QR code: you will firstly scan the QR code printed on your payment receipt by using Alipay, Wechat or other APPs which can scan QR code on your smart phone. Then you will be requested to input information for fapiao issuance.
    2. Input extraction code: You will firstly login You will then need to follow the steps based on the instructions provided.
  • Can e-Fapiao be used for reimbursement?

    Yes. E-Fapiao is a valid voucher for reimbursement as approved by the State Administration of Taxation. The printed e-Fapiao is of the same effectiveness and usage as the conventional paper fapiao.

  • How do I print e-Fapiao?

    After you receive the e-Fapiao by email, e-Fapiao can be printed on A4 paper through regular printers. If you encounter problems like the e-Fapiao cannot be printed with frame, please setup print option Comments&Forms as Document and Markups.

  • How to verify whether e-Fapiao is authentic?

    Once e-Fapiao is downloaded, you can verify its authenticity on e-Fapiao search platform provided by the related local tax bureaus through inputting the required verification information.

  • If I input wrong fapiao information, how can I re-issue e-Fapiao?

    To re-issue e-Fapiao, you can either go back to the store you visited or call our service hotline. You will need to provide the original e-Fapiao information and the correct fapiao information (e.g. recipient and email address). Starbucks will cancel the original e-Fapiao and send the revised one to your email.

  • Can I freely choose certain contents for issuing e-Fapiao, such as choose “catering services” for goods purchase?

    No. Pursuant to the related tax rules, the items shown on the fapiao should always be consistent with the actual goods and services. So, there is no flexibility in choosing the items of goods or services on e-Fapiao.