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  • What is e-Fapiao?

    E-Fapiao is a type of fapiao in electronic form, which contains fapiao code, issuance party and amount, etc. The printed e-Fapiao is equivalent to the conventional paper fapiao as supervised by tax bureaus. Moreover, e-Fapiao is easy to be stored, searched and found.

  • How to obtain e-Fapiao?

    Below are two ways to obtain an e-Fapiao. Once generated, the Starbucks e-Fapiao system will automatically send an e-Fapiao to the email you provided. Please refer to https://roastery.starbucks.com.cn/en/e-fapiao/ for more information.

    1. Scan QR code: you will firstly scan the QR code printed on your payment receipt by using Alipay, Wechat or other apps which can scan QR code on your smart phone. Then you will be requested to input information for fapiao issuance.

      Input fapiao title and email
      Download fapiao
    2. Input extraction code: You will firstly login https://invoice.starbucks.com.cn. You will then need to follow the steps based on the instructions provided.

      Inut extraction code
      Input fapiao title and email
      Download fapiao
  • Can e-Fapiao be used for reimbursement?

    Yes. E-Fapiao is a valid voucher for reimbursement as approved by the State Administration of Taxation. The printed e-Fapiao is of the same effectiveness and usage as the conventional paper fapiao.

  • How do I print e-Fapiao?

    After you receive the e-Fapiao by email, e-Fapiao can be printed on A4 paper through regular printers. If you encounter problems like the e-Fapiao cannot be printed with frame, please setup print option Comments&Forms as Document and Markups.

  • How to verify whether e-Fapiao is authentic?

    Once e-Fapiao is downloaded, you can verify its authenticity on e-Fapiao search platform provided by the related local tax bureaus through inputting the required verification information.

  • If I input wrong fapiao information, how can I re-issue e-Fapiao?

    To re-issue e-Fapiao, you can either go back to the store you visited or call our service hotline. You will need to provide the original e-Fapiao information and the correct fapiao information (e.g. recipient and email address). Starbucks will cancel the original e-Fapiao and send the revised one to your email.

  • Can I freely choose certain contents for issuing e-Fapiao, such as choose “catering services” for goods purchase?

    No. Pursuant to the related tax rules, the items shown on the fapiao should always be consistent with the actual goods and services. So, there is no flexibility in choosing the items of goods or services on e-Fapiao.

  • 1. What is the Starbucks Gift Card? (It refers to the Starbucks Gift Card offered for sale from December 29, 2014.)

    The Starbucks Gift Card is a prepaid card product issued by Starbucks (Shanghai) Trade Company Limited (the “Issuer”) and may be used by cardholders for payment in designated Starbucks stores within the territory of mainland China (the “Starbucks Store”). (Click to check Starbucks Stores that do not accept Gift Cards) The Starbucks Gift Cards are governed by the Rules for Starbucks Single-Purpose Commercial Prepaid Card as promulgated and amended, from time to time, by the Issuer (the “Rules”). (Click to check the Rules) If there are any conflicts between these FAQs and the Rules, the Rules shall prevail.

  • 2. Are Starbucks Gift Cards registered cards?

    No, Starbucks Gift Cards are unregistered cards. However, if you become a member of the My Starbucks Rewards Program via a Starbucks Gift Card, you need to provide your name and other related information during the membership registration process.

  • 3. Does the Starbucks Gift Card have an expiration date?

    Starbucks Gift Cards are valid for at least three years starting from the date of activation or the latest date of reloading (if applicable). You may check the specific expiration date on the website www.starbucks.com.cnor by calling the Starbucks customer service hotline at 400-820-6998.

  • 4. What to do when a Starbucks Gift Card expires?

    If any balance remains on the Starbucks Gift Card at its expiration date (the “Original Expiration Date”), then the expiration date of the Starbucks Gift Card will automatically be extended 30 days beyond the Original Expiration Date. On the first business day of the month following the extended expiration date (the “First Extended Expiration Date”), the Issuer will apply and deduct from the Starbucks Gift Card balance a management fee for such initial extension from. Each subsequent extension and method of extension shall be the same as above. The management fee for the initial extension is equal to the greater of RMB 2 or 1% of any remaining card balance as of the Original Expiration Date. If any balance remains on the Starbucks Gift Card as of the First Extended Expiration Date, the Starbucks Gift Card will be automatically extended for another 30 days. On the first business day of the month following the second extended expiration date, the Issuer will apply and deduct from the Starbucks Gift Card balance a management fee for such extension, equal to the greater of RMB 2 or 1% of the card balance as of the First Extended Expiration Date. The management fee for each subsequent extension shall be the same as above. The extension management fee will be directly deducted from the card balance until the balance is used up.

  • 5. How to purchase Starbucks Gift Cards?

    You may purchase a Starbucks Gift Card at a designated Starbucks Store within the territory of mainland China (Click to check Starbucks Stores that do not sell Gift Cards) by any acceptable means of payment. You may also purchase a card through other sales channels (e.g. the Starbucks mobile application (the “Starbucks App”) and the official Starbucks flagship store on Tmall - starbucks.tmall.com (the “Starbucks Tmall Store”)) by any acceptable means of payment. We do not charge card production cost or processing fee relative to the purchase of the Starbucks Gift Cards. For bulk purchases, you may also call the Starbucks customer service hotline 400-820-6998 for information.

  • 6. When I purchase a Starbucks Gift Card, shall I provide my identity information?

    You do not have to provide your personal identity information if the total purchase amount of the Starbucks Gift Cards at any one transaction does not reach to RMB 10,000. You will need to provide certain identification documents for our verification if the total purchase amount of the Starbucks Gift Cards at any one transaction is RMB 10,000 or more. You shall provide your original personal identification certificate (and, on behalf of another person, the original personal identification certificates of you and the represented person). A person acting on behalf of his/her employer will be required to provide the employer’s original business license or organization code certificate and the original of his/her own personal identification certificate. The above-mentioned identity verification shall be handled by the Issuer or at a Sales Channel designated by the Issuer, or by the Starbucks customer service hotline at 400-820-6998.

  • 7. May I give to my friends the Starbucks Gift Cards purchased in the Starbucks App as a gift?

    The Starbucks Gift Cards you purchased in the Starbucks App will be bundled into your My Starbucks Rewards account, and therefore, you may not give the cards to others as gifts or re-bundle the cards into the other My Starbucks Rewards accounts. If you wish to purchase a Starbucks Gift Card for your friend as a gift, please visit a designated Starbucks Store in mainland China, the Starbucks Tmall Store or Starbucks “Say It with Starbucks” Social Gifting Platform (the “Say It with Starbucks Platform”).

  • 8. What are the available payment means for the Starbucks Gift Card purchases?

    Starbucks Stores accept payment in cash, by credit or debit card (excluding by any credit or debit cards issued by overseas banks), and WeChat Pay and Alipay for Starbucks Gift Card purchases. Starbucks Stores do not accept checks or bank transfer as payment method. If you have a demand for bulk purchase, please call Starbucks customer service hotline 400-820-6998 for assistance by a dedicated person. For a Starbucks Gift Card purchase through a Sales Channel other than Starbucks Stores, you need to make the payment by a means of payment acceptable to such Sales Channel, including the Starbucks App. In accordance with relevant national laws and regulations, if an entity purchases the Starbucks Gift Cards in any one transaction in a total amount of RMB 5,000 or more, or if an individual purchases the Starbucks Gift Cards in any one transaction in a total amount of RMB 50,000 or more, or if an individual or entity purchases the Starbucks Gift Cards through any Sales Channels except at the Starbucks Stores, the purchaser shall make payment by wire transfer rather than in cash, and the payment shall not be made through a third-party e-payment platform (such as Alipay, etc.). The purchaser shall provide bank account information, including account name, account number and amount, etc.

  • 9. Should I sign a contract for purchasing Starbucks Gift Cards?

    At the request of the purchaser or a Starbucks Store/Sales Channel, both parties shall enter into a purchase contract for the purchase of the Starbucks Gift Cards.

  • 11. Are Starbucks Gift Cards reloadable?

    Currently, the physical Starbucks Gift Cards and electronic Starbucks Gift Cards purchased in the Starbucks App are reloadable. You may reload a Starbucks Gift Card at the designated Starbucks Stores within mainland China (Click to check the Starbucks Stores where you cannot reload the Starbucks Gift Cards) by any acceptable means of payment. You may also reload a card through other channels duly authorized by the Issuer by payment methods acceptable in such channels. The reloading channels and their locations will be announced to the public by the Issuer separately. If your Starbucks Gift Card is bundled into your My Starbucks Rewards account (when you register a My Starbucks Rewards account with a Starbucks Gift Card, this card will be automatically bundled into this account upon registration), you can reload this card directly via the Starbucks App. You can also bring your mobile device to designated Starbucks stores within mainland China (Click here to see a list of stores that do not offer in-store reload), and reload by scanning “My QR Code” on the front page of your My Starbucks Rewards account and complete the payment at the counter. Other types of reloadable Starbucks Gift Cards will be notified by the Issuer separately. Physical Starbucks Gift Cards issued by P&C Electronic Payment Co., Ltd. before December 29, 2014 are not reloadable. (Click to check samples of the physical Starbucks Gift Cards issued by P&C Electronic Payment Co., Ltd.)

  • 12. Are there any limits on the amount to reload a Starbucks Gift Card?

    The accumulated balance in a single Starbucks Gift Card shall not exceed RMB 1,000. The amount for any single reloading shall be RMB 100 or an integral multiple of RMB 100 at a Starbucks Store, or as otherwise determined by other reloading channels and/or methods.

  • 13. When I reload a Starbucks Gift Card, will my identity information be recorded?

    You are not required to provide your personal identity information if the total reloaded amount in any one transaction is less than RMB 10,000. You need to provide certain personal identification certificates for our verification if the total reloaded amount in any one transaction is RMB 10,000 or more. You will be required to provide your original personal identification certificate (and, on behalf of another person, the original personal identification certificates of you and the represented person). A person acting on behalf of his/her employer will be required to provide the employer’s original business license or organization code certificate and the original of his/her own personal identification certificate. The above-mentioned identify verification shall be handled by the Issuer or at a Sales Channel designated by the Issuer, or by the Starbucks customer service hotline at 400-820-6998.

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